Reporting Suspected Abuse

For any allegations of physical or sexual abuse by any staff member, the following steps will be followed:


  • Any allegations of physical or sexual abuse by any staff member shall be brought to the immediate attention of the Executive Director or the Clinical Supervisor or assigned therapist. The consumer will be afforded the opportunity to contact the following agencies: The 24-hour Crisis Hotline 410-222-7273 or the Baltimore City Crisis Response line at 410-433-5175
  • If the Consumer is not comfortable discussing the allegation with the Clinical Supervisor or the Mental Health Counselor, the consumer is encouraged to file the grievance form with the Executive Director. The consumer will again be afforded the opportunity to contact the agencies or crisis response lines listed above.
  • Notification to all parties of these rights shall include affirmation of an organizational non-relationship policy that protects a party’s right to file a grievance or express their opinion and invokes applicability of state and federal protections.
  • The Clinical Supervisor and Therapists shall take steps to ensure an appropriate investigation of each complaint to determine its validity. These rules contemplate informal, but thorough, investigations, affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to the complaint.
  • In the event that a consumer is dissatisfied at any point, the consumer has the right to contact and voice complaints, questions or concerns about service, treatment, procedures, rights and policies by calling any one of the following agencies:
    • Maryland Department of Health & Mental Hygiene/Office of Healthcare Quality 410-402-8000 or 877-402-8218
    • Baltimore City Crisis Response 410-433-5175
    • The HIPAA Privacy Officer/(LTC) Corporate Compliance Officer: 410-974-6829
    • The U.S. Department of Health and Human Services at for privacy or breach of confidentiality (HIPAA):
    • Office for Civil Rights
    • U.S. Department of Health & Human Services, 61 Forsyth Street, SW. – Suite 3B70, Atlanta, GA 30323
    • (404) 562-7886; (404) 331-2867 (TDD); (404) 562-7881 FAX


All women in our program will be afforded the opportunity to contact the any of the above phone numbers without fear of retaliation. The telephone numbers are posted throughout the facility and in the common areas.