Medical Emergency

A medical emergency is defined as an incident that requires interventions beyond simple first aid available at the facility in order to stabilize a condition that may result in a serious medical outcome.


  • The Safety Officer is responsible for oversight of the emergency disaster policy procedures and drills ensuring all centers are prepared to respond any emergency.
  • Medical emergency drills will be conducted at each center on an annual basis.
  • When an event occurs that is determined to be an emergency health care incident, 911 will be immediately called to access emergency personnel to assist and transport the individual to medical services.
  • The organization’s critical incident policy will be followed when a medical emergency occurs.
  • When appropriate, to stabilize a condition prior to the arrival of external emergency personnel staff who hold current certification in CPR and First Aid will implement CPR and/or First Aid procedures.
  • If the individual is a consumer, emergency contact names, and pertinent information will be given to the transporting emergency technicians. Emergency information forms will include the following:
    • Name, address, and telephone number of the physician to be called.
    • Name, address, and telephone number of an emergency contact.
    • Information concerning the use of medication, medication allergies, and significant medical problems.
  • Employees will not transport individuals in their personal vehicles in emergency health care situations.
  • Following containment of the emergency, a progress note will be completed in the record of the consumer and a Critical Incident Report form will be completed.
  • If the emergency involves an employee, designated staff will access the Emergency Information Form. Employee emergency medical forms will include the following information:
    • Name and number of primary care physician
    • Name and number of emergency contact person
    • Allergies, any medical conditions that the employee may deem important and has voluntarily disclosed.
  • Contact will be made with the emergency contact person named, if requested. A contact will always be made if the staff member is incapacitated.
  • The telephone number of the Crisis Intervention team will be posted. All staff member and consumer will be orientated to the location of this information.
  • A Critical Incident Report must be completed.